Shipping, Returns & Refund Policy

shipping  Policy

  • your order will be shipped within  2 business days.

  • you will receive your order within 6 to 7 days across India once the shipping is done.  

What is the Return Policy ?

  • If you're not happy with your order, you can request a return within 5 days of receiving it. Just make sure to keep the packaging and order details handy.

  • You can send it back to us via a cost-effective courier company or registered post.

  • We'll start processing your refund as soon as the returned product arrives at our warehouse and we've checked its quality. 

  • It usually takes 5-7 working days for the returned product to reach us.

  • The whole refund process will take about 7-10 working days from the time you request it. The refund will be made to your original mode of payment with the shipping charges reduced from the original amount.

NOTE:

  • If you want to return something, it must be unused, unwashed and still have its labels and tags, and must be returned in its original packaging with the bill copy within 5 days of delivery. That way, we can make sure it's still in good condition and everything is in order.

  • If the package you receive is in poor condition, tampered with, or damaged before you open it, don't worry! Just let the delivery person know and they'll take it back.

  • Products bought during special offers aren't eligible for return or replacement.

  • If you get an incorrect or damaged product, just send us an email at namasthe@namasthe.world with the details and we'll look into it. We'll get back to you as soon as we can.

  • Please don't forget to mention your contact details and Order number while sending it back to us.

  • You will have to bear the postal charges for sending your products back to us.

 

I have received a wrong / defective product. How do I proceed?

Please send us images of the product at namasthe@namasthe.world and our Customer Care Executive will get back to you. We will arrange for a reverse pickup.

Can I get a refund on a canceled order?

  • The refund will be processed through the same mode (e.g. credit card, bank transfer) within 7-10 working days.

  • Customers can cancel their orders within 1 hour of placing them.

  • If you have any further questions about the return or exchange policy, you can contact us at namasthe@namasthe.world