Shipping, Returns & Refund Policy
shipping Policy
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your order will be shipped within 2 business days.
- you will receive your order within 6 to 7 days across India once the shipping is done.
What is the Return Policy ?
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If you're not happy with your order, you can request a return within 5 days of receiving it. Just make sure to keep the packaging and order details handy.
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You can send it back to us via a cost-effective courier company or registered post.
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We'll start processing your refund as soon as the returned product arrives at our warehouse and we've checked its quality.
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It usually takes 5-7 working days for the returned product to reach us.
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The whole refund process will take about 7-10 working days from the time you request it. The refund will be made to your original mode of payment with the shipping charges reduced from the original amount.
NOTE:
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If you want to return something, it must be unused, unwashed and still have its labels and tags, and must be returned in its original packaging with the bill copy within 5 days of delivery. That way, we can make sure it's still in good condition and everything is in order.
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If the package you receive is in poor condition, tampered with, or damaged before you open it, don't worry! Just let the delivery person know and they'll take it back.
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Products bought during special offers aren't eligible for return or replacement.
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If you get an incorrect or damaged product, just send us an email at namasthe@namasthe.world with the details and we'll look into it. We'll get back to you as soon as we can.
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Please don't forget to mention your contact details and Order number while sending it back to us.
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You will have to bear the postal charges for sending your products back to us.
I have received a wrong / defective product. How do I proceed?
Please send us images of the product at namasthe@namasthe.world and our Customer Care Executive will get back to you. We will arrange for a reverse pickup.
Can I get a refund on a canceled order?
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The refund will be processed through the same mode (e.g. credit card, bank transfer) within 7-10 working days.
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Customers can cancel their orders within 1 hour of placing them.
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If you have any further questions about the return or exchange policy, you can contact us at namasthe@namasthe.world